RoFix Privacy Notice

Last updated: January 7, 2026

When you use RoFix, you trust us with your personal data. We are committed to maintaining that trust. This Privacy Notice explains how RoFix Technologies, Inc. (“RoFix”, “we”, “us”, “our”) collects, uses, shares, and protects personal data, and the choices available to you regarding that data.

This notice should be read together with any applicable Terms and Conditions or supplemental notices provided for specific RoFix services.

I. Overview

Scope

This Privacy Notice applies when you use RoFix’s websites, mobile applications, and related services to request or receive roadside assistance, towing, vehicle recovery, or other vehicle related services through the RoFix platform.

This notice applies to individuals who:

Request or receive services through a RoFix account, including drivers, vehicle owners, fleet users, and business users.

Receive services requested by another person or business, including fleet managers, dealerships, insurance partners, or other account holders.

Interact with RoFix customer support or communications channels.

This notice does not apply to individuals who use RoFix solely to provide services as independent third party service providers. Separate notices may apply to those users.

Our privacy practices are subject to applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and provincial privacy legislation where applicable. If you use RoFix across jurisdictions, data handling practices may vary to comply with local laws.

II. Data Collection and Use

A. The Data We Collect

RoFix collects data in three main ways:

Data you provide directly

Data collected when you use the RoFix Services

Data from other sources

1. Data You Provide

This may include:

Account Information

First and last name

Email address

Phone number

Account login credentials

Payment method details, processed by third party payment providers

Account preferences and settings

Vehicle and Service Information

Vehicle make, model, year, and condition

Location details you provide for service requests

Service notes or instructions

User Content

Ratings, reviews, and feedback

Communications with customer support

Photos or documents submitted for service verification or dispute resolution

2. Data Collected When You Use the Services

Location Data

Approximate location based on IP address or network data

Precise location, if enabled through device settings, during active service requests

You may disable precise location sharing through your device settings, though doing so may limit certain service features.

Service and Transaction Data

Date and time of service requests

Pickup and drop off locations

Distance, duration, and service type

Pricing, charges, and receipts

Cancellation and completion status

Usage Data

App interactions and features used

Access times and pages viewed

Error logs and crash reports

Device Data

Device identifiers

Operating system and version

Browser type

IP address

Preferred language

Communications Data

Calls, messages, and chat logs between you and RoFix or service providers

Date and time of communications

Audio recordings where legally permitted and disclosed

3. Data From Other Sources

This may include data from:

Third party service providers fulfilling your request

Payment processors and fraud prevention services

Business partners such as fleets, dealerships, or insurance partners

Government or regulatory authorities where legally required

Other users providing information in connection with disputes or support requests

B. How We Use Data

RoFix uses personal data to operate, maintain, and improve its services. This includes use of data to:

1. Provide and Operate Services

Create and manage accounts

Match service requests with available service providers

Facilitate payments and issue receipts

Provide service updates and confirmations

Enable accessibility and preference settings

2. Safety, Security, and Fraud Prevention

Verify accounts and service requests

Detect and prevent fraudulent activity

Investigate incidents, disputes, or misuse

Enforce Terms and Conditions and platform policies

3. Communications

Send transactional messages such as confirmations and receipts

Respond to customer support inquiries

Notify users of changes to services or policies

4. Research, Analytics, and Improvement

Analyze platform usage and performance

Improve service quality and reliability

Develop new features and offerings

5. Marketing and Promotional Communications

Send marketing communications only where consent has been provided

Measure effectiveness of marketing campaigns

Personalize offers where permitted by law

C. Core Automated Processes

RoFix uses automated processes to enable essential platform functions, including:

Matching

Algorithms are used to match service requests with available service providers based on factors such as location, service type, availability, and historical performance.

Pricing

Automated systems may calculate estimated pricing based on distance, time, service type, demand, and other disclosed factors. Final charges may vary based on actual service conditions.

Fraud Detection

Automated tools analyze patterns to detect suspicious or unauthorized activity. Access to services may be restricted or verification required if potential fraud is detected.

You may contact RoFix if you have questions regarding these processes.

D. Cookies and Similar Technologies

RoFix uses cookies and similar technologies on its websites and applications to:

Authenticate users

Remember preferences

Analyze site usage and performance

Improve functionality and security

You may manage cookie preferences through your browser or device settings.

E. Data Sharing and Disclosure

RoFix may share personal data in the following circumstances:

1. With Other Users

Where necessary to fulfill a service request, such as sharing limited contact or location details with a service provider.

2. With Service Providers and Partners

Including:

Roadside assistance and towing providers

Payment processors

Customer support and technology vendors

Fraud prevention and security providers

3. With Affiliates

Data may be shared with RoFix affiliates for operational and administrative purposes.

4. For Legal and Safety Reasons

Where required by law, regulation, legal process, insurance claims, or to protect the rights, safety, or property of RoFix, users, or others.

5. Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, subject to applicable privacy laws.

RoFix does not sell personal data.

F. Data Retention and Deletion

RoFix retains personal data only as long as necessary for the purposes described in this notice, including:

While your account remains active

To comply with legal, tax, insurance, and regulatory requirements

To resolve disputes or enforce agreements

Typical retention periods vary by data type. You may request account deletion through your account settings or by contacting support. Certain data may be retained after deletion where required by law or for legitimate business purposes such as fraud prevention or unresolved claims.

III. Choice and Transparency

You have choices regarding your data, including the ability to:

Access and update account information

Control location permissions through device settings

Opt out of marketing communications

Request access to or deletion of your personal data, subject to legal limitations

Requests can be made by contacting RoFix support.

IV. Legal Information

A. Data Controller

RoFix Technologies, Inc. is the data controller responsible for processing personal data under this Privacy Notice.

B. Legal Bases for Processing

Depending on the context, RoFix processes personal data based on:

Performance of a contract

User consent

Legitimate business interests

Compliance with legal obligations

C. Data Transfers

RoFix may process and store data in Canada and other jurisdictions. Appropriate safeguards are used to protect data during cross border transfers in accordance with applicable laws.

D. Updates to This Privacy Notice

RoFix may update this Privacy Notice from time to time. Material changes will be communicated through the platform or by email. Continued use of the services after updates constitutes acceptance to the extent permitted by law.